We have an exciting opportunity for an experienced IT Consultant to join our growing team. Ideally you are already a consultant or IT Manager who has experience of providing support to several sites, have had the responsibility of setting up new systems, training users and providing ongoing support. You document thoroughly and work calmly under pressure.
The successful candidate will be working in close contact with the Technical Director and Technical team and will be involved with 1st, 2nd and 3rd line support along with planning and implementation of technical solutions.
The role will mainly involve managing and supporting our clients studios providing technical support, client meetings, consultancy and project planning. The majority of our clients are based in London but we do also have national and small amount of international clients.
Roadmap are focusing on Mac centric environments, so expertise in Apple products and solutions is expected. You will also be expected to support and work with other technologies. The list below is not exhaustive but does represent some of the more common vendors products we work with;
Apple OS X Server, Linux, iOS, Android, Meraki, Netgear, Sonicwall, Windows AD, Synology, Quantum Storage, Kerio, 365, Google Apps, Adobe CC, Egnyte, CrashPlan, JumpCloud, AutoCad, Munki, Deploy Studio, VMWare, Draytek, Leased Lines, VoIP, ADSL and FTTC.
ESSENTIAL TECHNICAL SKILLS
At least 4 years technical support experience working with Mac's and surrounding technologies within a creative environment
Excellent analytical and problem solving skills
Experience building and managing Routers, Firewalls and Wireless Access Points
Ability to design and build systems with business continuity and security in mind.
Working knowledge of DNS
Bash shell scripting
A desire to further their technical knowledge
Strong communication skills both written and oral
Professional and positive manner
Attention to detail
Ability to work under pressure
Integrity, honesty and discretion
ACTC or higher Apple certification
Google Apps or Office 365
Meraki MDM, Firewall and Wireless Access Points
Disk Imaging - Deployment
Experience providing IT support to the creative industries
Windows Active Directory, Open Directory Integration
22 days annual leave + bank holidays