FAQ’s
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A managed IT support provider looks after your business technology on an ongoing basis.
This typically includes:
Device and Identity Management
Helpdesk support for your team
Monitoring and maintaining your systems
Cyber security protection
Cloud software management
Network and infrastructure support
The goal is to prevent issues before they happen, reduce downtime, and ensure your team can work without disruption.
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Managed IT support is designed to fully support your business technology.
Most services include:
Unlimited or priority helpdesk support
Proactive monitoring of systems
Cyber security tools and management
Device and user management
Management of SAAS such as Google Workspace or M365
Backup and disaster recovery
Strategic IT guidance
We tailor this based on your business size, risks, and goals.
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Response times depend on the level of service you have in place.
Typically:
Critical issues: responded to immediately or within minutes
High priority issues: within 1 hour
Standard requests: same day
The focus is always on resolving issues as quickly as possible and keeping you informed throughout.
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It depends on how your business operates.
Fully managed IT support is best if you want proactive management, predictable costs, and minimal disruption.
Ad-hoc (pay-as-you-go) support is suitable if you only need occasional help or project-based work.
If your business relies on technology day-to-day, managed support is usually the more reliable and
cost-effective option. -
Our support plans usually start from about £500 per month but vary based on :
Number of users
Complexity of your systems
Level of support required
Cyber security requirements
Most businesses choose a monthly retainer, or per-user model for predictability.
We’re always happy to talk through options so you can choose what works best for your business.
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We typically support small and medium-sized businesses.
This usually includes organisations with:
10 to 500+ users
One or multiple locations
A reliance on cloud services like Microsoft 365 or Google Workspace
Our services are designed to scale as your business grows.
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Yes.
We are a London based business but also support across:
England
Internationally
Remote and hybrid teams
We combine remote support with onsite support where needed, ensuring your team gets help wherever they are working.
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We provide practical, business-focused cyber security.
This includes:
Endpoint protection (AV, EDR, MDR)
Identity protection (MFA, SSO, Conditional Access)
Insider threat protection
Email security
Multi-factor authentication (MFA)
Backup and recovery solutions
Security monitoring
Cyber Essentials, ISO27001 or SOC2 compliance
Our approach is to reduce risk without overcomplicating things.
More info -
Yes, and we actively encourage proactive IT Management and support visits. This is normally part of our support plans.
While most issues can be resolved remotely, we provide onsite support when needed for:
Hardware issues
Network installations
Office setups or moves
Hands-on troubleshooting
IT Management tasks
Face to face meetings and training
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Yes.
This is one of the most important areas to work on from the outset.
This includes:
IT roadmapping
Budget planning
Infrastructure improvements
Cyber security strategy
Supporting business growth
We work with you to make sure your technology supports your long-term goals.
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Getting started is simple.
We begin with:
A conversation to understand your business
A review of your current setup
A proposal and clear recommendations based on your needs and goals.
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We are now in our tenth year of trading and have had year on year growth since we established.
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We take IT Security very seriously. We hold both Cyber Essentials +, and ISO27001 certifications. Our staff all undergo regular cyber security and cyber security awareness training. We work to enterprise level security standard to ensure our systems and your data are protected.
Please see our trust centre for more insights. -
If you’re unsure about anything, please do get in touch, we will be very happy to help answer any other questions you may have.