FAQ’s

  • A managed IT support provider looks after your business technology on an ongoing basis.

    This typically includes:

    • Device and Identity Management

    • Helpdesk support for your team

    • Monitoring and maintaining your systems

    • Cyber security protection

    • Cloud software management

    • Network and infrastructure support

    The goal is to prevent issues before they happen, reduce downtime, and ensure your team can work without disruption.

  • Managed IT support is designed to fully support your business technology.

    Most services include:

    • Unlimited or priority helpdesk support

    • Proactive monitoring of systems

    • Cyber security tools and management

    • Device and user management

    • Management of SAAS such as Google Workspace or M365

    • Backup and disaster recovery

    • Strategic IT guidance

    We tailor this based on your business size, risks, and goals.

  • Response times depend on the level of service you have in place.

    Typically:

    • Critical issues: responded to immediately or within minutes

    • High priority issues: within 1 hour

    • Standard requests: same day

    The focus is always on resolving issues as quickly as possible and keeping you informed throughout.

  • It depends on how your business operates.

    • Fully managed IT support is best if you want proactive management, predictable costs, and minimal disruption.

    • Ad-hoc (pay-as-you-go) support is suitable if you only need occasional help or project-based work.

    If your business relies on technology day-to-day, managed support is usually the more reliable and
    cost-effective option.

  • Yes, we can provide a fully integrated IT service, covering all areas of your technology.

    This includes:

    • IT support and helpdesk

    • Hardware procurement

    • Software and SaaS management

    • Microsoft 365

    • Cyber security

    • Connectivity and networks

    • Telephony systems

    • IT consultancy and strategy

    • User training

    • Office moves and relocations

    • Compliance and data protection

    Having a single IT partner simplifies things for your business:

    • One point of contact

    • Clear accountability

    • Better integration between systems

    • More consistent support

    We work with you to ensure everything fits together properly, so your technology supports your business without unnecessary complexity.

  • Our support plans usually start from about £500 per month but vary based on :

    • Number of users

    • Complexity of your systems

    • Level of support required

    • Cyber security requirements

    Most businesses choose a monthly retainer, or per-user model for predictability.

    We’re always happy to talk through options so you can choose what works best for your business.

  • We typically support small and medium-sized businesses.

    This usually includes organisations with:

    • 10 to 500+ users

    • One or multiple locations

    • A reliance on cloud services like Microsoft 365 or Google Workspace

    Our services are designed to scale as your business grows.

  • Yes.

    We are a London based business but also support across:

    • England

    • Internationally

    • Remote and hybrid teams

    We combine remote support with onsite support where needed, ensuring your team gets help wherever they are working.

  • We provide practical, business-focused cyber security.

    This includes:

    • Endpoint protection (AV, EDR, MDR)

    • Identity protection (MFA, SSO, Conditional Access)

    • Insider threat protection

    • Email security

    • Multi-factor authentication (MFA)

    • Backup and recovery solutions

    • Security monitoring

    • Cyber Essentials, ISO27001 or SOC2 compliance

    Our approach is to reduce risk without overcomplicating things.

    More info

  • Yes, and we actively encourage proactive IT Management and support visits. This is normally part of our support plans.

    While most issues can be resolved remotely, we provide onsite support when needed for:

    • Hardware issues

    • Network installations

    • Office setups or moves

    • Hands-on troubleshooting

    • IT Management tasks

    • Face to face meetings and training

  • Yes.

    This is one of the most important areas to work on from the outset.

    This includes:

    • IT roadmapping

    • Budget planning

    • Infrastructure improvements

    • Cyber security strategy

    • Supporting business growth

    We work with you to make sure your technology supports your long-term goals.

  • Getting started is simple.

    We begin with:

    • A conversation to understand your business

    • A review of your current setup

    • A proposal and clear recommendations based on your needs and goals.

    Contact us now

  • We are now in our tenth year of trading and have had year on year growth since we established.

  • We take IT Security very seriously. We hold both Cyber Essentials +, and ISO27001 certifications. Our staff all undergo regular cyber security and cyber security awareness training. We work to enterprise level security standard to ensure our systems and your data are protected.

    Please see our trust centre for more insights.

  • Yes, we provide out-of-hours IT support when your business needs it.

    We understand that not all issues happen during standard working hours, so we offer support outside of 9am–6pm for urgent situations.

    This includes:

    • Critical system issues

    • Business-critical outages

    • Support for teams working evenings or weekends

    Out-of-hours support is delivered on a best-efforts basis, with clear communication throughout so you know what’s happening and when to expect resolution.

  • If you’re unsure about anything, please do get in touch, we will be very happy to help answer any other questions you may have.